JUMA 23 Business Excellence
"On the way to excellence, perfection is tolerated." (Heinrich Becker)
The watchword of JUMA23, Business Excellence : PPP.
At JUMA23 we have a Passion : Processes. We consider them as a universal bodylanguage. An indispensable tool to achieve excellence in your Performance !
Our academic and professional expertise allows us to develop in consideration with our client atypical and creative solutions that take him to the core itself of his vision on management processes.
Our passionate experience in the odyssey of ISO processes allows us, through its charts and operational flows, to create processes and performance indices in order to provide a revealing transparency to the business model of our client.
The feedback we get from our precious clients that succeeded in harmonizing their processes thanks to our team is explicit: they experience process development as the feeling they have finally unveiled the common language spoken in their company. Comprehension enhances listening. Listening leads to an overall picture. This systematic approach allows all company members to proceed in the same direction, regardless of the departments or countries which they work in. It’s at this very moment that our client is in the heart itself of performance.
1. Analysis, design, implementation and monitoring of management processes
Fields of activities:
- ISO / Industrial process engineering & management
- Academic engineering of curricula for Business Management Schools
- Total Quality Management
- Supply Chain Management
- HTML implementations
- Key Performance Indicators
- Cockpit Charts
Paul van Marcke. Was Bananenkurven, perfekte Bestellung und E-Business verbindet. in: Bernd Britzelmaier/Stephan Geberl (Hrsg.). Information als Erfolgsfaktor. B.G. Teubner, 2000, S.269-278, ISBN 3-519-00317-1, 2001.
Paul van Marcke. ProjektKompass eLogistik. Effiziente B2B-Lösungen: Konzeption, Implementierung, Realisierung. Vieweg Verlag. Bertelsmann Media Systems, 2002, ISBN 3-528-05789-0,(308 pages).
2. Examples of industrial process design, HTML conversion, implementation and monitoring experiences:
- Automobile industry in Japan and Brussels: Design of processes for a yearly workflow of 600'000 customer satisfaction interviews in 35 countries with results immediately shown on the web.
- Service complaints of an industrial group in Liechtenstein, worldwide: Design of a management system to deal with 500'000 service complaints per year, worldwide.
- Product Management of consumer chemicals in Liechtenstein, covering 18 countries: 80% downsizing of product catalogues but maintaining sales, profits and customer satisfaction.
- Centralizing of local sourcing of a South German hardware conglomerate covering 400+ subsidiaries worldwide. Identifying and regrouping of 1 million saleable items and specials that are locally purchased.
3. Examples of academic process design, implementation and monitoring experiences:
- Defining a uniform code, structuring, writing and delivery of language teaching manuals for the linguistic faculties of a Brussels institute grouping 5 Schools of Economics and Management.
- Re-programming of teaching courses : Proposal introduced to the University of Liechtenstein and accredited by the Government to re-program two advanced marketing courses. Defining scope, writing and lecturing of the curricula for the faculty of industrial engineering.
- Industrial group in Liechtenstein, worldwide: Overhaul and re-design of the ISO audit processes leading to the yearly accreditation of ca 100 new auditors, 15 new lead auditors and cancellation of ca 100 auditing licenses at a time.
- Assessment of employee satisfaction with our self developed BECO method, based on the skills and competences as perceived by the employee versus those required for the job by his superior, in various dental clinics and institutions. (Method created by Paul Van Marcke, 1994).
4. Seminars / WorkshopsSéminaires
We organize on a regular basis, or on special request of companies, seminars about business excellence. These seminars are given in French, Deutsch, English and Dutch. For more information, please contact Paul Van Marcke +32 (0) 472 53 99 16.
Raving Fans! The jump to loyal customers. Ref PPP01
Principles and instruments as a means for stepping up sales thanks to increased customer loyalty, based on customer potential rather than just historic sales data.
CPO Customer Perfect Order. Ref PPP02
A seamless process between order taking and payment by the customer is part of operations excellence. Customer Perfect Order is a key performance indicator as for customer’s satisfaction from the moment of ordering on to delivery. It combines performances of the sales department, provision channels and logistics. If 60% is the degree of perfection achieved in the Sales Order Process, this means that four out of ten orders are experienced by the customers as flat disasters. Pure and simple. What to do about this ?
Customer Satisfaction Survey with 600,000 + customer interviews annually. Ref PPP03
Process design for mass producing personal customer interviews with HTML implementation. With results immediately shown on the web.
The interaction between purchase intent and market share. Ref PPP04
Measurable and controllable link between purchase intent and market share.
Cost of Contact. Ref PPP05
The cost of a customer contact per sales channel is a true necessity but of which the real price often slips our mind.
Product development strategies. Ref PPP06
Practical networking of Controlling and Marketing models for building up an international consumer products range.
Real cost of an item number. Ref PPP07
The real cost of ownership of an item number of a saleable product. The devil is in the details.
Product pruning strategies and exit strategy or success through streamlining a product range. Ref PPP08
The ideal product range: The core role of Product Management. Only models well-proven in practice can help product management prune efficiently or even proceed to a total exit of a consumer product range. Strategy, Implementation, Monitoring.